Emotional Intelligence at Workplace 2600-MSz2EIWen
This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation, and empathy, and it also includes a review of interpersonal skills. Following topics will be covered during the classes.
1. What is Emotional Intelligence
a) Benefits of EI
b) Understand the difference between Trait EI and Ability EI
c) 5 Dimensions of Trait EI Model
• Self-awareness (SA)
• Managing Emotions (ME)
• Motivation (M)
• Empathy (E)
• Social Skills (SS)
2. Self-awareness: Understanding your Emotions
a) The source of emotions
b) Emotional cause and effect
c) The emotional challenge and opportunity
d) Identify your own emotional triggers, motivations and drives
3. Self-regulation: Managing your emotions
a) Feelings, perceptions and beliefs
b) Understanding your reactions under stress and conflict
c) Choosing your emotions
d) Re-charge your emotional reserves
4. Four Skills in Emotional Intelligence
a) How to accurately perceive emotions
b) Use emotions to facilitate thinking
c) Understand emotional meanings
d) Manage emotions
5. Verbal Communication Skills
a) Focused listening
b) Asking questions
c) Communicating with flexibility and authenticity
6. Non-Verbal Communication Skills
a) Body language
b) The signals you send others
c) It’s not what you say, it’s how you say it
7. Social Management and Responsibility
a) Understand Emotions and How to Manage Them in the Workplace
b) Role of Emotional Intelligence at
c) Articulate your Emotions Using Language
d) Disagreeing Constructively
Type of course
Mode
Course coordinators
Course dedicated to a programme
Learning outcomes
Knowledge
Identify key theoretical aspects and practical applications of EI abilities and competencies as they relate to the workplace.
Learn the five core skills required to practice emotional intelligence.
Knowledge of self-management, self-awareness, self-regulation, self-motivation and empathy.
Skills
Recognize and leverage one's own EI abilities and competencies in the workplace for professional success.
Successfully communicate with others in a non-verbal manner.
Interpret and manage your emotions.
Improvement in social skills
Competencies
Effectively impact others.
Relate emotional intelligence to the workplace.
Use the concepts and techniques in the workplace.
Assessment criteria
Class Attendance & Class Participation (30%)
Final project with presentation (70%)
Bibliography
Reference Book
Emotional Intelligence – New Perspectives and Applications, Edited by Annamaria Di Fabio ISBN 978-953-307-838-0. Published by InTech Janeza Trdine 9, 51000 Rijeka, Croatia
Reference Research Papers
Schutte, N. S., & Loi, N. M. (2014). Connections between emotional intelligence and workplace flourishing. Personality and Individual Differences, 66, 134-139.
Donaldson-Feilder, E. J., & Bond, F. W. (2004). The relative importance of psychological acceptance and emotional intelligence to workplace well-being. British Journal of Guidance and Counselling, 32(2), 187-203.
Koukounaras-Liagkis, M., Skordoulis, M., Sidiropoulos, G., & Drosos, D. (2020). Emotional Intelligence and Workplace Conflict Resolution: The Case of Secondary Education Teachers in Greece. International Journal of Research in Education and Science (IJRES), 6(4).
Bedell, R. E. (2020). Investigating the Relationship between Emotional Intelligence and Workplace Bullying and the Moderating Role of Gender (Doctoral dissertation, Keiser University).
Additional information
Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system: