Diagnosing organisations 2600-MSMdz2abDO
Introduction
2. Diagnostic perspectives
2.1. Mechanistic
2.2. Systemic
2.3. Cultural
2.4. Political
3. Diagnostic models
3.1. Resource-based view,
3.2. Value chain,
3.3. 7S model,
3.4. The Congruence Model
3.5. The Competing Values Framework
3.6. The Cultural Web
3.7. The Performance Measurement Matrix
3.8. The Strategic Measurement and Reporting Technique
3.9. The Input-Process-Output-Outcome Model
3.10. European Foundation for Quality Management Business Excellence Model
3.11. Balanced Scorecard
4. Measures and standards for measures.
4.1. Types of measures
4.2. Types of standards
4.3. Typical measurement challenges
4.4. Guidelines for selecting measures and standards.
5. Diagnostic tools for data collection.
5.1. Archival data.
5.2. Interview.
5.3. Observation.
5.4. Survey.
6. Analysis and interpretation of the collected data.
6.1. Typical templates for data analysis.
6.2. Systemic interpretation of data.
6.3. How to avoid typical mistakes in diagnosis.
Type of course
Mode
Assessment criteria
Final exam and in-class activity
Bibliography
Basic literature
Hensel, P (2011) Diagnoza organizacji. OnePress: Gliwice
Additional information
Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system: