- Inter-faculty Studies in Bioinformatics and Systems Biology
- Bachelor's degree, first cycle programme, Computer Science
- Bachelor's degree, first cycle programme, Mathematics
- Master's degree, second cycle programme, Bioinformatics and Systems Biology
- Master's degree, second cycle programme, Computer Science
- Master's degree, second cycle programme, Mathematics
(in Polish) Public service design 4208-Psg-OG
During series of workshops students learn to design innovative, simple and engaging public services. They learn the basics of design thinking, service design, and behavioral sciences (in order to deeply understand service users). Each course unit is devoted to learning and practicing separate stage of the design process. Students acquire theoretical assumptions, discuss the most interesting practical applications (good practices), and then work in project groups to design selected public service. The course content is divided into the following thematic blocks:
1) Modern public services – citizen-centered approach
2) How people think and make decisions - behavioral sciences and public service design
3) Principles of Design thinking and service design
4) Design process: stages and challenges
5) Testing and Implementing Services
During the course, teamwork techniques are used to support creative thinking, generate solutions, structured discussion of prototypes, and their evaluation and selection.
Type of course
Learning outcomes
In terms of knowledge, student:
(1) Understands the rationale behind public service design
(2) Specifies and characterises principles of design thinking and service design approaches .
(3) Characterises the basic types of heuristics and biases .
In terms of abilities and skills:
(1) Designs and creates public service prototypes .
2) Acquires, critically evaluates and uses data from various sources to inform the project process ,
In terms of social skills:
(1) Can properly plan and engage in team-work related to public service design .
Assessment criteria
Individual activity during workshops (20 %) and group project prepared during workshops in lecture room (80 %).
Bibliography
1. Haynes, L., Service, O. & Goldacre, B. (2012). Test, Learn, Adapt: Developing Public Policy with Randomised Controlled Trials, London: UK Cabinet Office. Behavioural Insight Team.
2. House of Commons Public Administration Select Committee (2008) User Involvement in Public Services. Sixth Report of Session 2007–08. London: The Stationery Office Limited.
3. Kahneman D. (2012) Pułapki myślenia. O myśleniu szybkim i wolnym, Wydawnictwo Media Rodzina, przełożył Piotr Szymczak; tytuł oryginału: Thinking, Fast and Slow.
4. Nesta, Ideo, Design for Europe (2017) Designing for Public Services. London: Nesta UK.
5. Olejniczak, K. & Śliwowski, P. (2014). “Nadchodzi rewolucja? Analizy behawioralne w interwencjach publicznych”; w: Haber, A. & Olejniczak, K. (ed.) (R)ewaluacja 2. Wiedza w działaniu, s.13-46. Warszawa: Polska Agencja Rozwoju Przedsiębiorczości.
6. Shafir, E. (2013). (ed.) The Behavioral Foundations of Public Policy. Princeton University Press, Princeton.
7. Thoelen, A., Cleeren, S. (2015) (eds) Public Service Design. A guide for the application of service design in public organisations. Brussels: Design Flanders
8. World Bank (2015). Mind, Society, and Behavior, Washington D.C.: World Bank Group.
Additional information
Information on level of this course, year of study and semester when the course unit is delivered, types and amount of class hours - can be found in course structure diagrams of apropriate study programmes. This course is related to the following study programmes:
- Inter-faculty Studies in Bioinformatics and Systems Biology
- Bachelor's degree, first cycle programme, Computer Science
- Bachelor's degree, first cycle programme, Mathematics
- Master's degree, second cycle programme, Bioinformatics and Systems Biology
- Master's degree, second cycle programme, Computer Science
- Master's degree, second cycle programme, Mathematics
Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system: