Negotiation and Mediation Training 2300-TNM/PS

" Interpersonal communication - the skill indispensable for social life
o Communication competences
o Assertive communication
o Types of listener's reactions
o Techniques improving communication - special questions, paraphrase, emotions' reflection
" Conflict as a social phenomenon
o Types and sources of conflicts
o Conflict management strategies
o Types of dispute resolutions
" Negotiation - the skill useful in everyday life
o Types of negotiating
o Conditions for effective negotiating
o Negotiation exercises in groups and in pairs
" Mediation - a way of dialogue, a way of resolving conflicts
o Mediation - procedure, rules, types and mediator's tasks
o Mediation exercises in groups of three
o Applying mediation in the field of social work