Techniques of negotiation and mediation in administration 4007-L3TNMA

1. Key words for discipline
• Conflict
• Cooperation
• Negotiation
• Mediation
• Communication process
2. Conflict and cooperation as a negotiation ground
• Types of conflicts
• Origin of conflicts
• Conflict as a result of the communication process incorrectness
• Stages in conflict evolution
3. Negotiation as a communication process
• Styles and strategies of negotiations
• Strategies of breaking obstacles in cooperation
4. Art of autopresentation in negotiation
• Autopresentation as manipulation techniques of social influence
• Creation of own and represented institution image
5. Cultural and ethical bases of negotiations
6. Mediation and negotiation
• Role of a mediator in the process of solving a conflict
• Procedure scheme in mediation process
• Demands towards mediator
• Basic legal acts concerning mediation
7. Areas of negotiations and mediations employment
• Structures of public authorities
• International relations
• Situation of international tension
• Other areas