Process management 2637-EMBA-PL-ZPa

This course provides an in-depth study of the trade-offs, analytics, and decisions involved in designing and managing productive operating systems. Put simply, “productive” means both effective – i.e., doing the right things – and efficient – i.e., doing things right. In most industries, it is rare to find a successful company that is not managing its operations to provide a high-quality good or service at a profitable margin. And frequently, struggling companies can trace their problems to faltering operations. Thus, effective operations management is a key ingredient of success. Throughout this course, we will explore principles of process analysis and inventory management to study the economic implications of bottlenecks, the efficient planning and control of scarce resources, and the value of information and coordination.