Designing social services 2103-L-D5PUSP
The aim of the workshop is to acquire by students the knowledge about social services and how to design them. The course will review the literature in this subject, legal regulations, methods, tools and concepts used in designing services: human centreed design , design thinking , service design . The workshop agenda includes theory and practice.
Students will learn about the stages of the design. They have the opportunity to participate in each stage while creating their own mini-projects (tasks performed in groups of 2–3 students).
The workshop covers the specificity of social services in social policy. It also takes into account family policy, family support, foster care system, social assistance, health protection, suport for people with disabilities, public education, unemployment, physical culture and tourism, stimulating civic activity, housing, environmental protection, professional and social reintegration.
WORKSHOP AGENDA (15 hours)
Theory
Class 1. Social services – definitions
Class 2. Social services in social policy
Class 3. Social services centres
Class 4. Methods and tools in designing social services
• human centreed design
• design thinking
• service design
Practice
Class 5. The process and stages of designing social services – requirements for mini-projects*
* mini-project – a simple concept of a social program or intervention involving several stages
written study (approx. 10 pages)
Class 6. Selection of topics and work individual or in groups of 2–3
Class 7–10. Presenting mini-projects by students
Literatura:
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Term 2023Z:
The aim of the workshop is to acquire by students the knowledge about social services and how to design them. The course will review the literature in this subject, legal regulations, methods, tools and concepts used in designing services: human centreed design , design thinking , service design . The workshop agenda includes theory and practice. Students will learn about the stages of the design. They have the opportunity to participate in each stage while creating their own mini-projects (tasks performed in groups of 2–3 students). The workshop covers the specificity of social services in social policy. It also takes into account family policy, family support, foster care system, social assistance, health protection, suport for people with disabilities, public education, unemployment, physical culture and tourism, stimulating civic activity, housing, environmental protection, professional and social reintegration. WORKSHOP AGENDA (15 hours) |
Term 2024Z:
The aim of the workshop is to acquire by students the knowledge about social services and how to design them. The course will review the literature in this subject, legal regulations, methods, tools and concepts used in designing services: human centreed design , design thinking , service design . The workshop agenda includes theory and practice. Students will learn about the stages of the design. They have the opportunity to participate in each stage while creating their own mini-projects (tasks performed in groups of 2–3 students). The workshop covers the specificity of social services in social policy. It also takes into account family policy, family support, foster care system, social assistance, health protection, suport for people with disabilities, public education, unemployment, physical culture and tourism, stimulating civic activity, housing, environmental protection, professional and social reintegration. WORKSHOP AGENDA (15 hours) |
Course coordinators
Term 2024Z: | Term 2023Z: |
Mode
General: Remote learning Classroom | Term 2024Z: Classroom |
Learning outcomes
Educational outcomes:
KNOWLEDGE
K_W02 – student knows and understands the types, manifestations, structures and dynamics of social problems on a national, local and global scale as well as the relationships between them and their structural determinants in the context of social policy
K_W07 – student knows and understands the principles of social security and the provision of social services
SKILLS
K_U05 – student can design a simple concept of a social program or intervention
K_U06 – student can create written studies of their research, including analyses and forecasts relating to knowledge of social policy
SOCIAL COMPETENCE
K_K02 – the student is ready to participate in the preparation of research projects and the creation of the concept of social programs in the field of social policy, using the knowledge acquired during the studies and being able to supplement it, including the support of experts, as well as effectively cooperating with other people
Assessment criteria
Assessment methods and criteria:
• Class attendance – possible 1 absence per semester
• Activity in class and during work on mini-projects
• Written assessment work (mini-project)
• Presentation of the mini-project during class
Bibliography
1) The Act of 19 July 2019 on the provision of social services by the social service centre.
2) A series of educational materials titled „How to create and run a social service centre” developed by the Chancellery of the President of the Republic of Poland, available online:
• Why social service centre?
• Diagnosis of the needs and potential of the local community in the field of social services
• Service management at the centre of social services
• Cross-sectoral cooperation in the centre of social services
• Organizer of a local community in the centre of social services
3) Social services centres / Rafał Golat // Bibliotekarz (Warsaw, 1934) – 2020, no. 3, p. 36–38.
4) Social service centers as a tool to meet the social needs of local government communities / Grzegorz P. Kubalski // Third sector – 2020, no. 1, p. 76-86.
5) Social service centers: new tasks and obligations of local government units: great changes from January 1, 2020: commentary / Marta Kawecka – 1st Edition – Wroclaw: Centrum Szkoleń i Doradztwa/Legi Tax, 2021 – 136 pp. – (Series: Local government).
6) Center of social services as a chance for a more efficient form of supporting a family in need / Marek Woś // Edukacja Humanistyczna (Szczecin) – 2020, no. 2, p. 71–86.
7) Realisation of the social services by a commune / Elżbieta Ura // Studia Iuridica – 2020, Vol. 85, p. 174–192.
8) The structure of the social welfare sector in the concept of the social services centre / Monika Budnik (Wyższa Szkoła Bankowa Wroclaw) // Rozprawy Społeczne – 2020, Vol. 14, no. 2, p. 27–43.
9) Social services at local level: functions, principles, financing / Michał Bitner, Andrzej Gałązka, Jacek Sierak – 1st Edition – Warsaw: Oficyna Wydawnicza Uczelni Łazarskiego, 2020 – 222 pp.
10) ontemporary trends and problems of social policy: selected issues / ed. Marek Klimek, Ireneusz Świtała. – Cracow: Wydawnictwo Naukowe UP, 2020 – 208 pp.
11) Co-creation of public services as a new paradigm of social innovation / Aldona Wiktorska-Święcka (Uniwersytet Wroclawski) // w: Social innovation: from activating society to the innovation ecosystem / ed. Anna Olejniczuk-Merta, Mirosław Miller – Warsaw: Key Text Publishing House, 2020 – p. 94–115.
12) Co-creation of public services from theory to practice: handbook / Anna Miśniakiewicz, Konrad Postawa – Wroclaw: University of Wroclaw: @ktywny Senior: ProPoLab, Laboratorium Popowice, 2021 – 97 pp.
13) Social policy challenges: selected aspects / ed. Adam Kubow – Wroclaw: Wroclaw University of Economics Publishing House, 2020 – 145 pp.
14) Public employment services : yesterday and today / the booklet was prepared by Institute of Labour and Social Studies ; authors Iwona Kukulak-Dolata, Małgorzata Zdancewicz ; translation Michał Zdancewicz, wyd. Warszawa : Ministry of Family, Labour and Social Policy. Department of the Labour Market, [2019].
15) Centra usług społecznych. Potencjał intencjonalnie wywołanej zmiany w lokalnej polityce społecznej w Polsce. red. Rymsza i Karwacki, 2023.
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Term 2023Z:
1) The Act of 19 July 2019 on the provision of social services by the social service centre. 2) A series of educational materials titled „How to create and run a social service centre” developed by the Chancellery of the President of the Republic of Poland, available online: 3) Social services centres / Rafał Golat // Bibliotekarz (Warsaw, 1934) – 2020, no. 3, p. 36–38. 4) Social service centers as a tool to meet the social needs of local government communities / Grzegorz P. Kubalski // Third sector – 2020, no. 1, p. 76-86. 5) Social service centers: new tasks and obligations of local government units: great changes from January 1, 2020: commentary / Marta Kawecka – 1st Edition – Wroclaw: Centrum Szkoleń i Doradztwa/Legi Tax, 2021 – 136 pp. – (Series: Local government). 6) Center of social services as a chance for a more efficient form of supporting a family in need / Marek Woś // Edukacja Humanistyczna (Szczecin) – 2020, no. 2, p. 71–86. 7) Realisation of the social services by a commune / Elżbieta Ura // Studia Iuridica – 2020, Vol. 85, p. 174–192. 8) The structure of the social welfare sector in the concept of the social services centre / Monika Budnik (Wyższa Szkoła Bankowa Wroclaw) // Rozprawy Społeczne – 2020, Vol. 14, no. 2, p. 27–43. 9) Social services at local level: functions, principles, financing / Michał Bitner, Andrzej Gałązka, Jacek Sierak – 1st Edition – Warsaw: Oficyna Wydawnicza Uczelni Łazarskiego, 2020 – 222 pp. 10) ontemporary trends and problems of social policy: selected issues / ed. Marek Klimek, Ireneusz Świtała. – Cracow: Wydawnictwo Naukowe UP, 2020 – 208 pp. 11) Co-creation of public services as a new paradigm of social innovation / Aldona Wiktorska-Święcka (Uniwersytet Wroclawski) // w: Social innovation: from activating society to the innovation ecosystem / ed. Anna Olejniczuk-Merta, Mirosław Miller – Warsaw: Key Text Publishing House, 2020 – p. 94–115. 12) Co-creation of public services from theory to practice: handbook / Anna Miśniakiewicz, Konrad Postawa – Wroclaw: University of Wroclaw: @ktywny Senior: ProPoLab, Laboratorium Popowice, 2021 – 97 pp. 13) Social policy challenges: selected aspects / ed. Adam Kubow – Wroclaw: Wroclaw University of Economics Publishing House, 2020 – 145 pp. 14) Public employment services : yesterday and today / the booklet was prepared by Institute of Labour and Social Studies ; authors Iwona Kukulak-Dolata, Małgorzata Zdancewicz ; translation Michał Zdancewicz, wyd. Warszawa : Ministry of Family, Labour and Social Policy. Department of the Labour Market, [2019]. |
Term 2024Z:
1) The Act of 19 July 2019 on the provision of social services by the social service centre. 2) A series of educational materials titled „How to create and run a social service centre” developed by the Chancellery of the President of the Republic of Poland, available online: 3) Social services centres / Rafał Golat // Bibliotekarz (Warsaw, 1934) – 2020, no. 3, p. 36–38. 4) Social service centers as a tool to meet the social needs of local government communities / Grzegorz P. Kubalski // Third sector – 2020, no. 1, p. 76-86. 5) Social service centers: new tasks and obligations of local government units: great changes from January 1, 2020: commentary / Marta Kawecka – 1st Edition – Wroclaw: Centrum Szkoleń i Doradztwa/Legi Tax, 2021 – 136 pp. – (Series: Local government). 6) Center of social services as a chance for a more efficient form of supporting a family in need / Marek Woś // Edukacja Humanistyczna (Szczecin) – 2020, no. 2, p. 71–86. 7) Realisation of the social services by a commune / Elżbieta Ura // Studia Iuridica – 2020, Vol. 85, p. 174–192. 8) The structure of the social welfare sector in the concept of the social services centre / Monika Budnik (Wyższa Szkoła Bankowa Wroclaw) // Rozprawy Społeczne – 2020, Vol. 14, no. 2, p. 27–43. 9) Social services at local level: functions, principles, financing / Michał Bitner, Andrzej Gałązka, Jacek Sierak – 1st Edition – Warsaw: Oficyna Wydawnicza Uczelni Łazarskiego, 2020 – 222 pp. 10) ontemporary trends and problems of social policy: selected issues / ed. Marek Klimek, Ireneusz Świtała. – Cracow: Wydawnictwo Naukowe UP, 2020 – 208 pp. 11) Co-creation of public services as a new paradigm of social innovation / Aldona Wiktorska-Święcka (Uniwersytet Wroclawski) // w: Social innovation: from activating society to the innovation ecosystem / ed. Anna Olejniczuk-Merta, Mirosław Miller – Warsaw: Key Text Publishing House, 2020 – p. 94–115. 12) Co-creation of public services from theory to practice: handbook / Anna Miśniakiewicz, Konrad Postawa – Wroclaw: University of Wroclaw: @ktywny Senior: ProPoLab, Laboratorium Popowice, 2021 – 97 pp. 13) Social policy challenges: selected aspects / ed. Adam Kubow – Wroclaw: Wroclaw University of Economics Publishing House, 2020 – 145 pp. 14) Public employment services : yesterday and today / the booklet was prepared by Institute of Labour and Social Studies ; authors Iwona Kukulak-Dolata, Małgorzata Zdancewicz ; translation Michał Zdancewicz, wyd. Warszawa : Ministry of Family, Labour and Social Policy. Department of the Labour Market, [2019]. |
Additional information
Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system: