Process Management 2600-IBPPM

The course introduces the fundamental concepts and techniques of business process management. Students will learn to identify, map, and analyze processes. Process Management course:
• Stresses the importance of operations and process management
• Stresses the Strategic impact of operations and process management
• Extends the scope of operations and process management
Students will understand the nature, principles, and practice of this subject. Range of contents:
• Operations and process introduction: potential and perspective
• Operations – strategic impact: business strategy (top-down), market requirements (outside-in), operational experience (bottom-up), resources and processes (inside-out)
• Operations scope and structure: place in supply network, integration, configuration, and capacity
• Process design (positioning): importance, layouts, technology, volume-variety requirements
• Process design (analysis): importance, objectives, tasks and capacity, configuration, variability
• Supply chain management: nature, types, sourcing configuration, supplier selection and negotiation
• Capacity management: importance, patterns of demand, strategies, consequences
• Inventory management: role, quantity, orders, control
• Resource planning and control: elements, integration, effectiveness
• Lean management: synchronization, benefits, barriers, flow, process flexibility
• Quality management: importance, definition, measure, control, improvement
• Risk and resilience: assessment, risk prevention measures, risk mitigation measures, risk recovery measures
• Project management: environment and stakeholders, definition, plan, control.