Interpersonal communication and negotiation skills 4100-IMKIUN

The class topics include the following:
• Verbal communication - the role of the message, the speakers and addresses. Analyzing the social groups and matching the message to resonate with the group in terms of content and style of expression.
• Basic principles and type of interpersonal communication and public speaking. Informational and persuasive message. Defining communication goals.
• Etiquette for written correspondence, traditional and electronic
• Ethics and esthetics of speech as elements of language culture
• Emotions in communication. Whether and how to express feelings and empathy.
• Building authority, credibility and confidence.
• The specificity of the conflict. Conflict resolution by negotiation and mediation. Understanding and reaching agreement.
• Nonverbal communication: effective voice - the basic principles of voice emission; body as a communication tool
• Communication barriers. The most common communication and negotiation mistakes.
• Active Listening – the ability to build a good relationship

Term 2023Z:

The class topics include the following:
• Verbal communication - the role of the message, the speakers and addresses. Analyzing the social groups and matching the message to resonate with the group in terms of content and style of expression.
• Basic principles and type of interpersonal communication. Informational and persuasive message. Defining communication goals.
• Emotions in communication. Whether and how to express feelings and empathy.
• Building authority, credibility and confidence.
• The specificity of the conflict. Conflict resolution by negotiation and mediation. Understanding and reaching agreement.
• Nonverbal communication: effective voice - the basic principles of speaking techniques; body as a communication tool
• Communication barriers. The most common communication and negotiation mistakes.
• Active Listening – the ability to build a good relationship.

Term 2024Z:

The class topics include the following:
• Verbal communication - the role of the message, the speakers and addresses. Analyzing the social groups and matching the message to resonate with the group in terms of content and style of expression.
• Basic principles and type of interpersonal communication. Informational and persuasive message. Defining communication goals.
• Emotions in communication. Whether and how to express feelings and empathy.
• Building authority, credibility and confidence.
• The specificity of the conflict. Conflict resolution by negotiation and mediation. Understanding and reaching agreement.
• Nonverbal communication: effective voice - the basic principles of speaking techniques; body as a communication tool
• Communication barriers. The most common communication and negotiation mistakes.
• Active Listening – the ability to build a good relationship.

Type of course

obligatory courses

Prerequisites (description)

Upon completion of the course, students should have knowledge of verbal and non-verbal communication as well as negotiation and mediation as well as ability to communicate effectively.

Course coordinators

Monika Malinowska

Mode

Classroom

Learning outcomes

I.W1
The student knows and understands the concept of verbal and non-verbal communication.
I.W2
The student knows the rules of public speaking.
I.W3
The student knows the basic concepts of word ethics and the etiquette of traditional and electronic correspondence.
I.W4/ I.2
The student is able to create statements in accordance with the rules of linguistic efficiency and is able to use the Polish language correctly.
I.W5/ I.3
The student knows the basic principles of voice emission and is able to apply them effectively.
S_W16
The student has knowledge of how to analyze social groups and their relationships in terms of matching the message.
S_W17
The student knows the principles and types of interpersonal communication.
The student knows the basic principles of effective communication, how to match the message to specific group and can define the purpose of communication. The student knows how to express emotions in communication.
S_U20
The student can prepare a public speech and presentation and is able to apply speaking techniques as well as has the knowledge how to communicate through the visual channel.
S_U22
The student can present their own ideas and solutions. Can use arguments and present them in both informative and persuasive messages. He knows the techniques of building authority and credibility.
S_K04/ S_K05
The student consciously adjusts the content and style of expression to the addresses. Being able to analyze the addresses in making specific choices in language, arguments, etc. adopting the appropriate behaviors and roles.
S_K12
The student is able to resolve the conflict by negotiation and mediation. Can create a good atmosphere reaching agreement, both in the classroom and outside.
I.K1
The student cares about the culture of the language.
S_K01
The student is able to set directions for further work in the field of interpersonal communication and negotiations. Is aware of the barriers and most common mistakes in the process of communication and negotiation. Appreciates the benefits of proper communication and the effects that can be obtained through active listening and agreement-oriented communication
K_U03
The student can evaluate and conduct a critical analysis of the quality of communications
diagnose the needs, abilities and potential of every learner using a variety of channels and techniques of communication
K_U10
The student knows how to work with children and teenagers from various cultural backgrounds
K_U17
The student can communicate on specialised topics and conduct an argument using the views of other authors and formulate conclusions
K_U18
The student can conduct a debate using a variety of channels and techniques, with all participants in the teaching-learning process and experts in those academic disciplines that are relevant to the field of studies
K_U22
The student can present their ideas, concerns, suggestions and arguments,
supporting them with chosen theoretical perspectives and diverse viewpoints
K_U25
The student can perform the various roles required for working as a team, is willing to accept and assign tasks
K_K01
The student is aware of pursue lifelong learning
K_K02
Student ca critically reflect on the level of their skills and knowledge, constantly develop professionally and personally, self-assess their competences, improve their skills, plan their development and training, consult experts in case of difficulties
K_K05
Student can conduct interpersonal and intercultural communication mediating with participants in the teaching-learning process in a local and global
context
K_K06
Interact and work in a group, performing various roles
K_K13
See the importance of behaving in a professional manner and reflect on
the ethical issues raised in the teaching profession, as well as develop
professionally and support the ethos of the teaching profession

Assessment criteria

Teaching methods: lectures and workshops
Assessment criteria: activity during class exercises and class participation.
1. Class attendance: for the 5th grade - 80% attendance, for the 4th grade: at least 70% attendance, for the 3rd grade: at least 50% attendance.

2. Activity in classes: participation in discussions, participation in exercises, work in pairs and groups, performing assigned homework.

Bibliography

1. Mokhtari M., The puzzle of non verbal communication: Towards a new aspect of leadership, Wyd. Linnaeus University, 2013
2. Butterworth J., Thwaites G.,Thinking Skills . Critical Thinking and Problem Solving , Wyd. Cambridge University Press , 2013
3. Pease A. , Pease B., Mowa ciała, Dom Wydawniczy Rebis, Poznań 2007
4. Moore Ch. W., Mediacje - praktyczne strategie rozwiązywania konfliktów, Wyd. Wolters Kluwer Polska Sp. z o.o., 2009.
5. Haman W., Gut J, Docenić konflikt, od walki i manipulacji do współpracy, Wyd. Helion, 2008
6. Stewart J., Mosty zamiast murów. Podręcznik komunikacji interpersonalnej. Wyd.PWN, 2008.
7. Sikorski W., Niewerbalna komunikacja interpersonalna, Wyd. Difin, 2013.
8. Aronson E., Wilson T.D., Akert R.M., Psychologia społeczna. Serce i umysł, Wyd. Zysk i S-ka , 2012.
9. Aronson E., Pratkanis A., Wiek propagandy. Używanie i nadużywanie perswazji na co dzień. , Wyd. PWN, 2009
10. Hulewska A., Asertywność w ćwiczeniach, Wyd. samo Sedno, 2014.
11. Rosenberg M.B., Porozumienie bez przemocy. O języku serca. Wydanie II rozszerzone. , Wyd.Czarna Owca, 2013
12. Carnegie D., Jak zdobyć przyjaciół i zjednać sobie ludzi , Wyd. Studio Emka, 2018
13. Carnegie D., Jak tworzyć doskonałe relacje. Zdobądź zaufanie i wpływaj na ludzi , Wyd. Sensus, 2018
14. Wasilewski J., Skibiński A., Prowadzenie słowami. Retoryka motywacji w komunikacji publicznej, Wyd. Difin, 2008
15. Toczyska, Bogumiła (2015), Głośno i wyraźnie. 9 lekcji dobrego mówienia, Gdańskie Wydawnictwo Psychologiczne
16. Chełpa S., Witkowski T., Psychologia konfliktów. Praktyka radzenia sobie ze sporami. Wyd.Bez Maski, 2015
17. Duarte N., Gutkowski M., Wspólbrzmienie:znajdź wspólny język z odbiorcami swojej prezentacji, Wyd. Onepress, 2012
18. Garbis K., , Presentation skills for managers, Wywyd.PWN, 2012d. McGraw, 2016
19. Reynolds G., Presentation Zen: Simple Ideas on PresentationDesign and Delivery, Wyd.new riders, 2019
20. Sipro J., Storrybuilding, Wyd.Oxford University Press, 2016
Steele W.R., Presentation Skills 201: How to take it to the next level, as a confodnent English Presenter, Wyd. Eric Piblishing, 2016

Term 2023Z:

Term 2024Z:

Notes

Term 2023Z:

Classes are running in stationary mode, if necessary can be provided synchronously using Google Meet and / or Zoom on the dates consistent with the class schedule available on the CKNJOIEE website.
The presence is checked by reading the list of students and verbally confirming the presence.
Attendance at classes is obligatory (University of Warsaw Study Regulations, III. Student's rights and obligations, article 19, point 2).
Links to classes and virtual duties are available on the course website on the Kampus platform.

Term 2024Z:

Additional information

Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system:

Description of 4100-IMKIUN in USOSweb