Process optimization 2600-MSdz2POen
1. Introduction: Process definition and process management
2. Identify business processes
3. Formalizing the process: a document with assumptions
- Process owner
- Process Coverage
- Main tasks
- Customer preferences
- Success metrics
4. Formalize the Process: Mapping
5. Process improvement and improvement techniques
- Bureaucracy
- Non-value-added activities
- Duplication
- Complexity
- Waste of time
- Automation
6. Building conditions for the introduction of improvement:
- Impact and risk analysis
- Training
- Communication
7. Presentation of business process projects
Type of course
Mode
Course coordinators
Learning outcomes
K_W01
Knows and understands research methodology and terminology in the discipline of management and quality sciences and in complementary disciplines (economics and finance, legal sciences).
K_W02
Knows and understands at an advanced level the principles, procedures and practices concerning the activities of various types of organizations, its key functions (operational, marketing, financial, personnel management) and its relations with the environment.
K_W05
Knows and understands technological, social, political, legal, economic and ecological processes and phenomena and their impact on the functioning of the organization and the entire economy, including the principles of industrial property protection and copyright.
K_U01
Can use the theory of the discipline of management and quality science and complementary sciences (economics and finance, legal sciences) to identify, diagnose and solve problems related to key functions in the organization and integrate them into the organization's strategy, using the appropriate selection of sources and adapting existing methods.
K_U02
Can correctly interpret technological, social, political, legal, economic, ecological processes and phenomena and their impact on the functioning of the organization and the entire economy, using the appropriate selection of sources.
K_U03
Can independently and in a team prepare analyses, diagnoses and reports on the functioning of the organization, sector and the entire economy, and present them communicatively, also in English - using IT and communication tools.
K_U05
Can plan and organize their own and teamwork.
K_U06
Has the ability to self-educate and improve the acquired qualifications.
K_K01
He is ready to assess and critically approach the situation and phenomena related to the functioning of the organization, the sector and the entire economy.
Assessment criteria
Project: work in groups of 3 to people carried out on the basis of primary and secondary data
As part of the project work, students will present the improvement of the business process implemented at the Faculty of Management.
As part of this project work, students prepare a case study of one of the processes, i.e. they prepare process maps, indicate problems and tools used for improvement, identify the lack of optimization opportunities, giving the reasons for this.
Bibliography
Page S., (2010). The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency and Adaptability. NY: Amacom.
Additional information
Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system: