Empathetic leadership - Non Violent Communication (NVC) model 2600-MSdz2ELen

Communication is a very important aspect of work. It is often a source of misunderstandings and difficulties. Each of us would like to communicate in a way that is simple, assertive, and respectful—expressing our needs without offending the other person.
A solution and method that supports effective communication in the workplace is the Nonviolent Communication (NVC) model, developed by Marshall B. Rosenberg.
It is based on building a message using four components: observations, feelings, needs, and requests, and it emphasizes listening to our conversation partner.
The style of empathetic communication is symbolized by the giraffe—an animal that knows how to listen and speak with empathy. Its opposite is the jackal—an animal that reacts aggressively, criticizes, and judges.
The aim of the course is to teach students effective communication in the workplace and in business through learning this method.
The course takes the form of workshops, so that each student can actively practice and later apply this new style of communication.
Workshop Topics:
1. Nonviolent Communication – foundations, origins, principles
2. Getting to know the giraffe and jackal mindsets – learning to recognize their traits in our own speech
3. Building the four-part message and giving feedback – general principles. Part 1: observations and feelings
4. Building the four-part message and giving feedback – general principles. Part 2: needs and requests
5. Empathy in business: practical exercises
6. The skill of listening in the NVC style
7. How to conduct a dialogue in the spirit of NVC? Practical exercises