Consumer Behaviour 2600-MSMz2CBen
Understanding consumer behavior is one of the most important stages in marketing strategy planning. By properly identifying the needs of its clients, the company is able to choose the target segments for its product and services and construct a market offer suitable for them. In today's fast-changing world, we are dealing with constantly evolving trends that affect the behavior of modern consumers. This course aims at familiarizing students with basic theories of consumer behavior as well as new socio-cultural trends affecting consumer behavior. The course outline is as follows:
1. Foundations of consumer behavior
2. Internal factors influencing consumer behavior:
• Consumers psychology
• Consumers demography (gender, age)
3. External factors influencing consumer behavior:
• Reference groups and social class
• Culture and globalization
4. New trends in consumer behavior:
• Consumerism
• Green consumption
• Virtual consumption and social media
Type of course
Mode
Learning outcomes
After completing the course students:
K_W01 know and understand the general methodology of consumer research as well as concepts and models related to the consumer decision-making process
K_W02 understand the importance of consumer behaviour modelling for marketing activities designing
K_W04 know and understand the fundamental dilemmas of the contemporary consumer in terms of satisfying food needs, health and the future of civilization
K_W05 know and understand the determinants of consumer decision-making processes in the food market
K_U01 can and are able to use knowledge in the field of social sciences and theoretical models to recognise, diagnose attitudes and consumer behaviour and to suggest general marketing solutions.
K_U02 can and are able to identify factors and interpret their impact on consumer attitudes and behaviour on the food market
K_U04 can and are able to analyse and diagnose the impact of marketing activities on consumer behaviour and communicatively present the effect of their work and debate in English
K_U06 can and are able to plan and organise own work and team work
K_U07 can and are able to broaden knowledge about consumer attitudes and behaviours
K_K01 are ready to express critical opinions and discuss the impact on the attitudes and behaviours of consumers, as well as to consult experts
K_K02 are ready to take responsibility for the impact of marketing activities on the attitudes and behaviours of consumers, giving priority to ethics and the good of the consumer over sales targets
Assessment criteria
Final grades:
0-19 pts– 2 (unsatisfactory)
20-24 pts– 3 (sufficient)
25-28 pts– 3,5 (satisfactory)
29-32 pts– 4,0 (good)
33-36 pts– 4,5 (fairly good)
37-40 pts– 5,0 (very good)
41 and more pts – 5,5 (excellent)
Bibliography
Solomon M. (2015) Consumer behavior (12th ed.), Boston: Pearson
Evans, M., Jamal, A., Foxall, G. (2011). Consumer Behaviour (2nd ed.). New York: Wiley.
Hoyer W., MacInnis, D., Pieters R.(2013). Consumer behavior (6th ed., Cenagage Learninig
Additional information
Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system: