Process Management 2600-MS-ZPR-gw

The purpose of the course is to familiarize students with the idea of process management – one of the most popular approaches to organizing. Students will learn about the main features of the perspective, advantages over the hierarchical approach and specific methods for introducing the process approach. The challenges regarding the implementation of process management in non-manufacturing oriented organizations are also covered.
1. The origins of the business process management approach.
2. The process of process management.
3. Advantages of process management.
4. Five features of an efficient process.
5. Organizational competencies for process management.
6. BPM basic rules.
7. Enterprise Process Model and Capability Maturity Model
8. Critical elements of BPM
9. Social networking and Enterprise 2.0 as supporting devices.
10. Process optimization versus resilience in the face of unpredictable events.
11. Process management and knowledge workers (agile approach)
12. Six Sigma – genesis of the approach.
13. Six Sigma vs traditional approach to quality.
14. DMAIC/DMADV/DFSS procedures.
15. Roles in Six Sigma + Lean
16. Six Sigma + Lean Tools: Define (SIPOC, CVC, CTQ, CTB, Kano Model, stakeholder analysis)
17. Six Sigma + Lean Tools: Measure (measures’ matrix, Data Source Analysis, Data Type Analysis, Pareto diagram, histogram, process card, DPMO)
18. Six Sigma + Lean Tools: Analyze (cause-and-effect diagram, swimlane diagram, spaghetti diagram,7 types of waste, DOE)
19. Six Sigma + Lean Tools: Improve (TOC, 5S, Poka Yoke, reversed brain storms, SCAMPER)
20. Six Sigma + Lean Tools: Control (process documentation, visualizations, control diagrams, reaction plan)