Intercultural Communication 2600-DSdz3ICen
This course aims to introduce intercultural communication concepts to the students by taking a business and management perspective. The course contents will be synthesized from pertaining academic literature. This course will help the students with the theories and practices to explore and understand intercultural communication concepts and their interdependencies, especially in turbulent times.
The course is divided into sessions covering different aspects and areas of intercultural communication, with special consideration given to the importance and influence of various concepts/constructs, their practical application and the benefits of competence.
Session 1: Determinants of Culture
A. Facets of Culture
B. Levels of Cultures
Session 2: Dimensions of Culture
C. Hofstede’s National Cultural Dimensions
D. Value Orientations & Dimensions
Session 3: Managing Intercultural Negotiations
E. Negotiating in an International Context
Session 4: Managing Intercultural Conflict
F. Understanding & Dealing with Conflicts
Session 5: Business Communication Across Cultures
G. Communicating Verbally
H. Communicating Non-verbally
Session 6: Working Effectively in an International Environment
I. The Dynamics of Global Teams
II. Developing Intercultural Communicative Competence (ICC)
Session 7: On-line Examination
Course coordinators
Course dedicated to a programme
Type of course
Mode
Learning outcomes
KNOWLEDGE
K_W01 – demonstrates a comprehensive understanding of intercultural communication and its impact on business.
SKILLS
K_U02 – is able to understand, assess, and analyze the importance of intercultural communication for effective business operations and beyond.
K_U07 – is able to develop academic and managerial skills through the analysis and synthesis of academic articles and by applying acquired knowledge in practical tasks.
Assessment criteria
Final examination in the form of on-line test: 100%
Passing threshold: 60%
DESCRIPTION OF THE EXAMINATION:
25 complex questions covering all taught topics and practical exercises. 4 marks per question.
GRADING:
90% - 100% = A
80% - 89% = B
70% - 79% = C
60% - 69% = D
< 60% = F (Fail)
Bibliography
Browaeys & Price, Understanding Cross Cultural Management, 4th Edition, Pearson
Jackson, The Routledge Book of Language & Intercultural Communication
Piller, Interncultural Communication: A Critical Introduction, Edinburgh University Press