Conflict and interpersonal negotiations 2300-MS4-OED-KN
The aim of the course is to acquire knowledge, skills and social competences enabling students to learn how to resolve conflicts and negotiate effectively, especially: negotiating styles and types of negotiators, mistakes and traps in negotiations, tactics and negotiation techniques, conflict resolution styles, effective conflict resolution techniques.
Type of course
Mode
Course coordinators
Learning outcomes
Knowledge
The student:
1. Knows the phases of the negotiation process
2. Knows the basic styles of negotiation and types of negotiators
3. Knows the most popular errors and traps in negotiations
4. Knows negotiating tactics and techniques
5. Knows own style of conflict resolution
6. Knows effective conflict resolution techniques
Skills
The student:
1. Is able to resolve conflict situations
2. Is able to apply appropriate techniques to resolve interpersonal and group problems
3. Is able to evaluate different negotiating situations
4. Is able to resolve negotiation problems.
5. Is able to handle difficult situations in practice
Social competencies
The student:
1. Can analyse different conflict and negotiation situations and suggest optimal solutions
Assessment criteria
Prepare the case study of conflict sytuation or negotiation game.
Two absences are permitted in one semester.
Bibliography
T. Witkowski, S.Chełpa, Psychologia konfliktów. Praktyka radzenia sobie ze sporami, Wrocław 2015.
A. Ogonowska, Komunikacja i porozumienie : sztuka bycia razem, tworzenia więzi i rozwiązywania konfliktów, Kraków 2015.
Z. Nęcki, Negocjacje w biznesie, Kraków 2000.
R.A. Rządca, P. Wujec, Negocjacje, Warszawa 2001.
N. Peeling, Negocjacje : co dobry negocjator wie, robi i mówi, Warszawa 2010.
J. Kamiński, Negocjowanie: techniki rozwiązywania konfliktów, Warszawa 2005.
Additional information
Additional information (registration calendar, class conductors, localization and schedules of classes), might be available in the USOSweb system: